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Real-Time
Contact
enabled by Hosted Live Chat
Hosted
Live Chat Solution is consistently a favorite engagement type
among website visitors, customers and businesses. Customers like
being able to quickly reach an agent to gain product details
without having to leave the website or loosing time. Website
visitors can be supported in technical questions or to find what
they are looking for. Customers appreciate the speed and
convenience of self-service on websites. If they run into
difficulty, however, they're inclined to just give up. With our
Hosted Live Chat Solution, your agents can assist customers when
they need it the most - in real time. Agents can exchange text
messages, files, web pages with visitors to answer their
queries, proactively as well as reactively. Monitor all your
website visitors in real time and get to know your customers'
current location.
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Hosted Live Chat
Solution |
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Impelement the fastest way to improve sales and customer
satifsfaction through your website and keep your clients served
in real-time. Solve their issues before they even have a chance
to click away. Give customers the answers they need immediately
and gain powerful insights about what they want for
relationships that last. This solution contains the
pre-installed software and all technical requirements. |
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BASIC |
PRO |
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Software Solution |
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Software Solution |
LiveHelperChat |
LiveHelperChat |
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Pre-Installation in the Cloud |
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- Unlimited Features* |
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Language Versions available |
Multi
Lingual |
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- Initial Setup
Service* |
[optional] |
[optional] |
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Hosting Solution |
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- Top-Level Domain for Free* |
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1 |
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Sub Domain / Service Domain / Mapping* |
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Cloud Storage |
1.000 MB |
5.000 MB |
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MySQL Database |
1 |
1 |
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- Cron Job (once
a day) |
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Solution Functions |
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Advanced embed code generation for website implementation |
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Different widget positions |
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Online users tracking |
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Invite users to chat |
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Chats remarks / archive |
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File upload per drag & drop |
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Tablet and Mobile friendly |
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Change operator interface languages |
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Operator to operator chat |
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Canned messages |
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Windows/Mac/Linux client |
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Auto responder |
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Pageview tracking |
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User blocking |
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Sound notifications |
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Transcript sending / printing |
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Chat callback when closed or unanswered |
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Transfer between departments |
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Services
Features |
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Support Service |
[24x7] |
[24x7] |
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Server Backup |
[regular] |
[regular] |
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Server Monitoring |
[24x7] |
[24x7] |
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Feature Upgrade at any time |
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Subscription Period |
1 or 12
Months |
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Setup
Fee (one-time) |
Depending
on Subscribed Period |
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Payment
Cycle |
Selected Period in Advance |
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10.75 EUR |
20.75 EUR |
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Get 2 months free with
every annual subscription! |
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Prices will be converted to USD |
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Hosted Survey Solution can engage your customers
instantly |
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Competent
support - compared to phone support it's easier for your
staff to "know all the answers" because they can just quickly ask
collegues if they get a tricky question. The customer won't even notice
it.
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Instant
feedback - chat is usually faster than phone support where you
usually have to have to go through. cumbersome menus. Not to mention
email support where nobody even expects an instant answer.
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Multi
sessions
- chat agents are usually able to serve multiple customers
simultaneously.
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Global
contact - absolutely no extra costs for customers even when
they are from another country.
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Convenient
service
- staff can easily send helpful links and files to the customer through
the chat interface.
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Tracking &
Analytics - use real-time tracking data to find the most visited
pages, countries and other details.
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Pro-Active
Invitation - start chat just like the thoughtful salesman in a store
you can offer your help.
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Activate/Deactivate Instantly - if you’re a one man show, just go
offline and transform the chat into a contact form.
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Quality
Measurement - operator performance can easily be reviewed simply by
checking the history and logs.
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Hosted
Live Chat Solution is a real-time chat software, fully web based
and hosted on independent webspace. Live Chat provides you with
a customer service software solution that will allow you to chat
with your web site visitors and engage potential customers. Our
solution enables you to instantly add live chat to your web
site, you can engage customers to help increase your sales and
customer satisfaction before visitors leave your web site. In
addition to chatting with your web site visitors you can also
see who is currently browsing your web site and ask them if they
would like to chat. Increase the work efficiency through the use
of professional client software for Mac and Windows or use the
comfortable and easy to use staff interface without any
installation requirements. This solution features unlimited
departments, unlimited operators, multiple chats same time,
fully browser based web or Windows and Mac client operation and
reliable technical hosting resources.
Want more
professional
Solutions?
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Hosted Solutions |
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We offer comprehensive service packages for business
as well as for private use within our Cloud-based
Hosting Solutions. Find more professional
applications with our Hosted Solutions from the
Cloud:
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NETWORK SERVICE
PARTNER
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Website Solutions |
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Shop Solutions |
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Get
professional designed
websites for your business or personal publications, from Website
Solution 24:
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Start selling over the Internet and
reach new customers world wide with your own WebShop, from Shop
Solution 24:
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*All
unlimited features are subject to the Fair-Use Policy
Featured resources can be upgraded at anytime by online
purchase, on customer service request or with special
promotions. Using our webservers for Spam, illegal contents,
harassment or any illegal activities will result in service
deactivation and further legal investigation.
For all Hosted Service Plans we offer "Initial Setup
Service": which includes the "ready to start"
configuration of all required setting within the accessible
features build-in in the software.
Unlimited features imply that the availability of build-in
functions is not limited, e.g. operators, departments, chats.
The hosted service contains two parts; the software solution and
all required technical resources; e.g. Storage, Cronjob,
MySQL...
The Hosted Service and Domains will be setup after your order
and invoiced for the entire contract period in advance. "Free
Inclusive Top-Level Domains" are as follows:
(com, net, org, info, biz, eu, de) and are free as long as the
hosted service package is active. The fees for additional
domains are calculated annually in advance and can not be
refunded for early termination. The domain renewal will follow
the domain procedure: 1 month before expiration of the domain
you will receive a renewal information including the invoice for
the next registration period. The renewal is automatically
confirmed by the customer for the next period (Re-New) when the
invoice is settled at least 2 weeks to the end of the term.
Otherwise a cancellation for the domain and the accompanying
return transfer to the registrar is unavoidable. If no domain
registration is required we offer a free subdomain and also the
opportunity to point your own external domain or a subdomain to
this service.
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