Navigation:  Home arrow Products arrow Solutions arrow LiveChat Hosting

 
 

Welcome to the International Service Portal      

    

 

 

Real-Time Contact enabled by Hosted Live Chat

 

Hosted Live Chat Solution is consistently a favorite engagement type among website visitors, customers and businesses. Customers like being able to quickly reach an agent to gain product details without having to leave the website or loosing time. Website visitors can be supported in technical questions or to find what they are looking for. Customers appreciate the speed and convenience of self-service on websites. If they run into difficulty, however, they're inclined to just give up. With our Hosted Live Chat Solution, your agents can assist customers when they need it the most - in real time. Agents can exchange text messages, files, web pages with visitors to answer their queries, proactively as well as reactively. Monitor all your website visitors in real time and get to know your customers' current location.

 

Hosted Live Chat Solution

Impelement the fastest way to improve sales and customer satifsfaction through your website and keep your clients served in real-time. Solve their issues before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. This solution contains the pre-installed software and all technical requirements.

 

BASIC

PRO

 Software Solution

 

 

 - Software Solution

LiveHelperChat

LiveHelperChat

 - Pre-Installation in the Cloud

 - Unlimited Features*

 - Language Versions available

Multi Lingual

 - Initial Setup Service*

                  [optional]

                  [optional]

 Hosting Solution

   

 - Top-Level Domain for Free*

-

1

 - Sub Domain / Service Domain / Mapping*

 - Cloud Storage

1.000 MB

5.000 MB

 - MySQL Database

1

1

 - Cron Job (once a day)

 Solution Functions

   

 - Advanced embed code generation for website implementation

 - Different widget positions

 - Online users tracking

 - Invite users to chat

 - Chats remarks / archive

 - File upload per drag & drop

 - Tablet and Mobile friendly

 - Change operator interface languages

 - Operator to operator chat

 - Canned messages

 - Windows/Mac/Linux client

 - Auto responder

 - Pageview tracking

 - User blocking

 - Sound notifications

 - Transcript sending / printing

 - Chat callback when closed or unanswered

 - Transfer between departments

 Services Features

 

 

 - Support Service

              [24x7]

              [24x7]

 - Server Backup

                  [regular]

                  [regular]

 - Server Monitoring

              [24x7]

              [24x7]

 - Feature Upgrade at any time


 Subscription Period

1 or 12 Months

 Setup Fee (one-time)

Depending on Subscribed Period

 Payment Cycle

Selected Period in Advance

 Price per Month

from

  10.75 EUR

  20.75 EUR

     

Get 2 months free with every annual subscription!

 

Prices will be converted to USD

 

  

Hosted Survey Solution can engage your customers instantly

 

 

 

  • Competent support - compared to phone support it's easier for your staff to "know all the answers" because they can just quickly ask collegues if they get a tricky question. The customer won't even notice it.

  • Instant feedback - chat is usually faster than phone support where you usually have to have to go through. cumbersome menus. Not to mention email support where nobody even expects an instant answer.

  • Multi sessions - chat agents are usually able to serve multiple customers simultaneously.

  • Global contact - absolutely no extra costs for customers even when they are from another country.

  • Convenient service - staff can easily send helpful links and files to the customer through the chat interface.

  • Tracking & Analytics - use real-time tracking data to find the most visited pages, countries and other details.

  • Pro-Active Invitation - start chat just like the thoughtful salesman in a store you can offer your help.

  • Activate/Deactivate Instantly - if you’re a one man show, just go offline and transform the chat into a contact form.

  • Quality Measurement - operator performance can easily be reviewed simply by checking the history and logs.

 

 

Hosted Live Chat Solution is a real-time chat software, fully web based and hosted on independent webspace. Live Chat provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers. Our solution enables you to instantly add live chat to your web site, you can engage customers to help increase your sales and customer satisfaction before visitors leave your web site. In addition to chatting with your web site visitors you can also see who is currently browsing your web site and ask them if they would like to chat. Increase the work efficiency through the use of professional client software for Mac and Windows or use the comfortable and easy to use staff interface without any installation requirements. This solution features unlimited departments, unlimited operators, multiple chats same time, fully browser based web or Windows and Mac client operation and reliable technical hosting resources.

 


 

Want more professional Solutions?

 

Hosted Solutions

We offer comprehensive service packages for business as well as for private use within our Cloud-based Hosting Solutions. Find more professional applications with our Hosted Solutions from the Cloud:

 

► Hosted Solutions

 

 

NETWORK SERVICE PARTNER

 

Website Solutions

 

Shop Solutions

Get professional designed websites for your business or personal publications, from Website Solution 24:

 

► WebsiteSolution24.com

 

Start selling over the Internet and reach new customers world wide with your own WebShop, from Shop Solution 24:

 

► ShopSolution24.com

 


 

*All unlimited features are subject to the Fair-Use Policy

    

Featured resources can be upgraded at anytime by online purchase, on customer service request or with special promotions. Using our webservers for Spam, illegal contents, harassment or any illegal activities will result in service deactivation and further legal investigation. For all Hosted Service Plans we offer "Initial Setup Service": which includes the "ready to start" configuration of all required setting within the accessible features build-in in the software. Unlimited features imply that the availability of build-in functions is not limited, e.g. operators, departments, chats. The hosted service contains two parts; the software solution and all required technical resources; e.g. Storage, Cronjob, MySQL...

    

The Hosted Service and Domains will be setup after your order and invoiced for the entire contract period in advance. "Free Inclusive Top-Level Domains" are as follows: (com, net, org, info, biz, eu, de) and are free as long as the hosted service package is active. The fees for additional domains are calculated annually in advance and can not be refunded for early termination. The domain renewal will follow the domain procedure: 1 month before expiration of the domain you will receive a renewal information including the invoice for the next registration period. The renewal is automatically confirmed by the customer for the next period (Re-New) when the invoice is settled at least 2 weeks to the end of the term. Otherwise a cancellation for the domain and the accompanying return transfer to the registrar is unavoidable. If no domain registration is required we offer a free subdomain and also the opportunity to point your own external domain or a subdomain to this service.

    

 

             

 

All prices quoted are final prices and include EU VAT depending on customer location within the EU. For customers based in Germany we do not charge the German sales tax, and consequently do not account it according to the § 19 UStG (German small-business regulation). The products and services described on this website do not represent a legally binding offer until full acceptance by us. For digital goods delivery follow through the Internet. Web Hosting, Domains and Web Design are subject to the respective conditions additional to the Terms of Service.

 

Email Solution 24  is a Web Service Provider of  InternetServiceProvider24.com